Tenant/ Applicant FAQ

Answers to your frequently asked questions


For Applicants:

  • Can you hold a place before I apply?

    No, we do not hold properties unless an application has been approved and the properties security deposit has been paid to us and received. Only then we will only hold the property for 14 days after the availability date.
  • Is the deposit refundable?

    Yes. Anytime you hear “deposit” this words means refundable. Anytime you hear fee - this means non-refundable. The deposit is used towards any damages or unpaid items during or after tenancy.

Current Resident(s):

  • How do/can I pay rent?

    Once approved, 5 days before your move in date you will be a link to your Private & Personal online portal. There you can choose to pay via RentMoney voucher (Take Cash to participating Wal-Mart) + Auto Bank Draft + Credit Card. We do not accept rent in the office due to security purposes and liability. Rent is due on the 1st of each month.
  • I want to get a pet. What do I do?

    Typically you will be asked to pay a Pet Deposit + a Non-Refundable One time fee and sign paperwork.

    Each property owner decides if they want a pet or not. Please reach out to our support team to inquire if your property allows pets and the other criteria.

  • Who holds my Security Deposit?

    512-Society, Property Management holds these funds in a Trust Account at a local Banking Institution on behalf of the owner of the property. If we are only helping the owner Lease the property, then the deposit will go to the Owner (see your lease for details).
  • Can you guarantee the home isn't in Foreclosure?

    Before we take on management of a home, we insure the owner-investor is financially sound. We will not take on a home in financial distress. However, we can not make any guarantees as we all know “things sometimes do happen out of our control”.
  • Why is the Landlord name different that 512-Society, on my lease?

    In most cases your rental home is owned by a third party investor. This person/entity shows up under the Landlord portion of the lease contract. We are hired by them to manage the property as they do not partake in the management of their rental investment. We are your point of contact for all things pertaining to the property unless otherwise mentioned.
  • I want to move out, but my roommate wants to stay. What do I do?

    This is easily handled. We simply must verify the remaining resident can afford the property alone. If not, you would need to have a replacement resident who makes up the difference apply and become approved through the same app process you went through prior to moving in.

    If approved a Roommate Addendum would be signed removing you and all liability from the lease and showing the new resident in your place.

    Please note the security deposit will remain on the property and it is a civil issue between you and the remaining resident(s) to determine your reimbursement.

  • My lease expiration is coming and I want to move out. What do I do?

    Log on to your portal and Give Notice by clicking on GIVE NOTICE. You must remain in compliance and handle this within 30 days of the lease expiration.
  • Who is responsible for paying for repairs & maintenance requests?

    Depends. 99% of the time the Landlord pays for repairs & maintenance. Like the age old saying goes “if you break it - you fix it”. If it is general wear and tear, a malfunction or a legal obligation then the owner will absorb the costs of upkeep. In the instance you or a guest or other occupant breaks the item in need of service, you will be billed accordingly.
  • I want to buy a house but where do I start?

    Exciting! We have an entire division dedicated to buyers wanting to purchase real estate in Texas. We have several Realtors who would be happy to help you achieve this goal. Please contact our office and ask for our Real Estate Division.

Past Resident(s):

  • When will I get my deposit back?

    Per the Texas Property Code Section 92. We are required to give you a refund and/or statement of account itemizing deductions within 30 days after you release possession (i.e. turn in your keys). Please review your Lease contract Section When Moving Out for other details as well as your Move Out instructions for a speedy transition.
  • How can I obtain my rental History during my tenancy with your firm?

    We need a signed release from you asking for such a request. Typically your new landlord will send us these documents and we will reply very quickly as we are aware that time is of the essence with these type of requests.

To Review our Qualifying Criteria and Application Instructions, click here